FAQs

TYMPO Specialist LDA is a European company based in Lisbon, Portugal. It has been specifically launched to create and distribute the TYMPO Custom Moulded Earplugs. While the company is new, the team is experienced with decades of experience in the creation of silicone related products for personal use.

When properly fitted, TYMPO earplugs are an effective means of suppressing noise from external environments. However, it is critical that the moulding process is correctly undertaken in order to ensure a complete and fully effective fit is achieved. Please ensure that you follow our User Manual or Preparation Video Guide to complete the fitting process correctly.

TYMPO Custom Moulded Earplugs are currently seeking certification under the European Standard CE EN 352-2:2002 and initial tests have indicated that the earplugs have a noise reduction rating (NRR) of 28 decibels.
At this stage the reduction index is only estimated because the certification has not yet been concluded and only the certification can give an official result.

The recommended typical lifespan of a pair of TYMPO Custom Moulded Earplugs when well cared for, washed regularly and stored correctly is 6 months. We provide two kits in each package we send to you, allowing for up to 1 year of hearing protection. Preparation of the earplugs should take place within 1 year of ordering your earplugs.

TYMPO Custom Moulded Earplugs can be used by people of (nearly) all ages. For children 12 years and older, they can safely prepare and create their own earplugs. For children under 12 years of age, we recommend the preparation and use of TYMPO earplugs be done under the supervision of a responsible adult. We do not recommend the use of TYMPO earplugs for children under the age of 6 years.

Your TYMPO earplugs are made of a paramedical hypoallergenic silicone that can be used on a daily basis, whether it is for sleeping, water sports or as a hearing protector.

The silicone used in the TYMPO Earplugs is paramedical grade hypoallergenic silicone that is not harmful for use against the skin for long periods of time. More information about the silicone can be found in the Safety Data Sheet.

TYMPO Custom Moulded Earplugs can be use in any environment to reduce the amount of exposure to loud or excessive noise. Our tests indicate an NRR of 28 decibels when they have been correctly prepared according to our User Manual or Video Preparation Guide.

TYMPO earplugs, when effectively prepared according to our instructions will provide a vacuum seal that can protect the ear canal from the entry of water during all water sports.

Once you have placed your order on our website for your TYMPO Custom Moulded Earplugs, they will be custom packaged, ready for your use. We use DPD for our shipping in Europe and they will be sent to you via registered transport. When the earplugs have been dispatched you will receive an email notifying you of the expected delivery date and details of the delivery tracking.

The status of your order is available in your Client Area. Just log in with the email and password you created during the order process and you will be able to find the current status of your order.

Our earplugs are very easy to create if the instructions in the User Manual or Video Preparation Guide are followed to ensure correct preparation of the earplugs. However, should you fail to make them correctly the first time, we are shipping you two kits to ensure that you can successfully prepare them a second time to ensure a correct fit is achieved. Do not use any earplugs that are not providing a correct fit and sufficient hearing protection.